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Home Service App

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Baralota, P.O. G.L.A. College, P.S.- Daltonganj, District - Palamu ( Jharkhand) PIN – 822102

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Email: mchacha.services@gmail.com

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Privacy Policy

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Privacy & Data Protection

Privacy Policy

Your privacy and data security are important to us. This Privacy Policy explains how we collect, use, and protect your information while using our platform.

🔒 Secure Data Protection📅 Last Updated: May 14, 2026🛡️ Trusted Privacy Practices

1. Introduction

Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, mobile application, and home service platform.

2. Information We Collect

We may collect personal details such as your name, phone number, email address, service location, payment details, device information, and booking history when you use our platform or contact customer support.

3. How We Use Your Information

Your information is used to provide services, process bookings, improve customer experience, communicate updates, verify accounts, process payments, and ensure platform security.

4. Service Booking Information

When you book a service, we share necessary details such as your name, address, and contact number with the assigned service professional to complete the requested service.

5. Payment Information

Online payments are processed securely through trusted third-party payment gateways. We do not directly store sensitive banking or card information on our servers.

6. Cookies & Tracking Technologies

We may use cookies and similar technologies to improve website performance, remember user preferences, analyze traffic, and enhance user experience.

7. Data Protection & Security

We implement reasonable technical and organizational security measures to protect your personal information against unauthorized access, misuse, disclosure, or loss.

8. Sharing of Information

We do not sell your personal data to third parties. Information may only be shared with service professionals, payment providers, legal authorities, or trusted partners when necessary to provide services or comply with legal obligations.

9. Third-Party Services

Our platform may use third-party tools such as payment gateways, analytics services, maps, or communication systems. These third-party providers may collect information according to their own privacy policies.

10. User Account Responsibility

Users are responsible for maintaining the confidentiality of their login credentials and account information. Any activity performed under your account is considered your responsibility.

11. Data Retention

We may retain your information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our policies.

12. Marketing & Promotional Communication

We may send promotional offers, updates, and notifications related to our services. Users can unsubscribe or opt out of marketing communications at any time.

13. User Rights

Users may request access, correction, deletion, or restriction of their personal information subject to applicable laws and verification requirements.

14. Children's Privacy

Our platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

15. Location Data

Location information may be collected to connect users with nearby service professionals and improve service availability in your area.

16. Analytics & Performance Monitoring

We may use analytics tools to understand user behavior, monitor platform performance, and improve our services and website experience.

17. Changes to Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Continued use of the platform after updates indicates acceptance of the revised policy.

18. Legal Compliance

We may disclose information if required by law, court orders, government authorities, or to protect the rights, safety, and security of our platform and users.

19. International Data Transfers

In some cases, your information may be processed or stored on servers located outside your country, subject to applicable data protection laws.

20. Contact Us

If you have any questions regarding this Privacy Policy or how your data is handled, please contact our support team through our official website or customer support channels.

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Secure Encryption

We use industry-standard security measures to help protect user information.

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Trusted Platform

Your personal information is handled responsibly and securely.

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Transparent Policies

We believe in clear communication about how your data is used.

Your Privacy Matters

We are committed to maintaining transparency, protecting your information, and ensuring a secure experience across our platform and services.